Terms of Service

These terms are between you and Oelean ("we", "us"), who operate this service at https://coaching.oelean.com.

By subscribing to or using any Oelean coach, you agree to them. If you are using Oelean for your employer, you confirm you are authorised to accept these terms on their behalf.

If you do not agree, please do not use the service.

Oelean gives you access to an AI coaching companion built around one professional role — Scrum Master, Product Owner or Agile Coach. You describe a situation; it helps you think it through.

Each coach is sold separately. Buying one does not give you access to the others.

What it is not, stated plainly because it matters:

• It is not a replacement for a human Scrum Master, Product Owner or Agile Coach.
• It does not provide professional advice — legal, employment, HR, financial, medical or otherwise. Where a situation calls for that, get it from a qualified professional.
• It does not make decisions for you, and it has no authority over your team, product or organisation.
• It is not a certification, nor preparation for one, and confers no qualification.

This deserves its own section rather than a line buried in a disclaimer.

Coaching responses are generated by an AI model. That means:

• It can be wrong. It may state something inaccurate, misremember a framework, or give confidently phrased advice that does not fit your situation.
• It does not know your organisation. It only knows what you tell it in the conversation. It cannot verify any of it.
• It cannot read the room. It has no access to the relationships, history and politics that usually determine whether an intervention works.
• Two people asking the same question may get different answers. That is how these models work.

You remain responsible for your decisions and actions. Treat what a coach tells you as a second perspective to weigh, in the way you would weigh a colleague's suggestion — not as an instruction to follow. Check anything that matters before you act on it, particularly where people's employment, wellbeing or money is involved.

Access is granted through the email address you purchased with plus an access code unique to you. Your code works only with that email address and only for the coach you bought.

You agree to:

1. 01Keep your access code to yourself. It is personal to you and is not to be shared, resold or published.
2. 02Use the email address you actually purchased with.
3. 03Tell us promptly if you believe someone else has your code.

We may revoke a code that has been shared, published or otherwise misused, and where abuse is serious we may end your subscription without refund.

Subscriptions are for one person. If you want access for a team, contact us rather than sharing a code.

Payment is handled by Systeme.io. We do not process or store your card details. Your subscription, invoices and payment method live in Systeme.io, subject to their terms as well as ours.

• Prices are shown at checkout and include applicable taxes where required.
• Subscriptions renew automatically for the same period until you cancel.
• You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for; access continues until then.
• We may change prices, but not for a period you have already paid for. Existing subscribers will be told before a change takes effect.

Refunds. If the service does not work for you, email contact@oelean.com and we will deal with it in good faith. Nothing here affects any statutory right to cancel or to a refund that you may have as a consumer under the law where you live.

Please do not:

1. 01Share, resell or sublicense your access.
2. 02Attempt to extract the system prompts, reverse engineer the service, or use it to build a competing product.
3. 03Use automated means to send requests at volume, or try to circumvent rate limits.
4. 04Submit content that is unlawful, or that you are not permitted to disclose — including confidential information belonging to your employer or a client, where sharing it would breach an obligation you are under.
5. 05Use a coach to harass, deceive or harm anyone, or to make decisions that discriminate unlawfully.
6. 06Misrepresent AI-generated output as the advice of a qualified professional.

We may suspend or end access for a serious or repeated breach.

What you write to a coach remains yours. We claim no ownership of it.

You grant us the limited permission needed to operate the service — principally, transmitting your messages to our AI provider so a reply can be generated. That permission exists only to provide the service to you.

We do not use your conversations to train AI models. Our Privacy Policy explains where conversations are stored and who processes them.

The Oelean name, logo, website, coach designs and underlying prompts are owned by us and protected by intellectual property law.

Your subscription grants you a personal, non-exclusive, non-transferable right to use the service. It does not transfer any ownership.

You are, of course, free to use the ideas and guidance a coach gives you in your own work. That is what it is for.

We aim to keep the service available and working well, but we do not guarantee uninterrupted access. It may be unavailable during maintenance, or because of a failure at a provider we depend on.

We may change, improve or discontinue features. If we discontinue a coach entirely, we will give existing subscribers reasonable notice and a fair refund for any period paid for and not delivered.

To the fullest extent permitted by law:

• The service is provided "as is". We make no warranty that coaching responses will be accurate, complete or suitable for your situation.
• We are not liable for indirect or consequential losses, or for loss of profit, business, goodwill or data.
• Our total liability to you in any 12-month period is limited to the amount you paid us in that period.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected.

You may stop using the service and cancel your subscription at any time.

We may suspend or end your access if you breach these terms, if payment fails, or if we are required to by law. Where it is reasonable to do so, we will tell you first and give you a chance to put things right.

When access ends, your chat history remains in your own browser until you clear it.

These terms are governed by the law of [Your country], and disputes will be subject to the courts of [Your country].

If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live.

We may update these terms. The date at the top shows when they last changed.

For material changes affecting your rights or what you pay, we will tell existing subscribers by email before they take effect. Continuing to use the service after that means you accept the updated terms; if you would rather not, you can cancel.

Questions about these terms:

Anything at all — terms, billing, subscriptions or a complaint:

contact@oelean.com

Oelean